1. Introduction
Alice Masey Counselling & Psychotherapy (“I”, “me”, or “my”) is committed to protecting your privacy and ensuring your personal data is handled safely, lawfully, and transparently. This Privacy Policy explains how your personal information is collected and used when you visit this website or contact me.
I am the data controller for the purposes of UK data protection law.
2. The Information I Collect
Through this website, I may collect the following personal data:
- Your name
- Your email address
- Your telephone number
- Any information you choose to include in an enquiry message
- Basic technical data (such as IP address, browser type, and device information)
I do not collect special category data (such as health or therapy-related information) through this website.
3. How Your Data Is Used
Your personal data is used only to:
- Respond to enquiries
- Provide information about my counselling services
- Arrange initial consultations or appointments
- Maintain the security and functionality of the website
Your data will never be used for marketing purposes without your explicit consent.
4. Lawful Basis for Processing
Under UK GDPR, I rely on the following lawful bases to process your personal data:
- Consent – when you contact me via the website or email
- Legitimate interests – to respond to enquiries and operate my counselling practice professionally
You can withdraw your consent at any time by contacting me.
5. Confidentiality and Counselling
Any personal or sensitive information shared during counselling sessions is handled separately from this website and is subject to strict confidentiality, ethical guidelines, and legal requirements. Full details about confidentiality and data handling will be provided before therapy begins.
6. Data Storage and Security
I take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. Personal information is stored securely and accessed only when necessary.
I retain personal data only for 7 years for the purpose it was collected or as required by law.
7. Cookies
This website uses essential cookies to ensure it functions properly.
8. Third-Party Services
This website may use trusted third-party providers (such as website hosting or email services). These providers only process personal data on my behalf and are required to comply with UK data protection law.
9. Your Data Protection Rights
Under UK GDPR, you have the right to:
- Access the personal data I hold about you
- Request correction of inaccurate data
- Request erasure of your data (where applicable)
- Object to or restrict processing
- Withdraw consent at any time
To exercise any of these rights, please contact me using the details below.
10. Changes to This Policy
This Privacy Policy may be updated occasionally to reflect legal or practice changes. The most recent version will always be available on this website.
11. Contact Details
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Name: Alice Massey
Practice: Alice Massey Counselling & Psychotherapy
Email: hello@alicecounselling.co.uk